Tweed Coast Holiday Parks Reserve Trust Refund Procedure The following information is provided to assist clients seeking a refund. Adoption of this procedure will avoid delay and ensure the Trust has all necessary information to allow it to efficiently respond to the refund application. 1. This procedure applies to all bookings, including those for Christmas and Easter peak periods. 2. All requests for a refund must be in writing and include all relevant details. The request is to be submitted to the Park Manager of the Holiday Park in which the site/product is booked. 3. A cancellation fee of $40 will be deducted from every refund. 4. A refund request that provides one (1) week or more notice of cancellation will be approved and a refund cheque issued in the amount paid less the $40 cancellation fee. In the event that the amount paid is less than $40 no refund will be made. 5. A refund request that provides less than one (1) week notice of cancellation will be acknowledged by the Park Manager of the relevant Holiday Park. The Park Manager will then attempt to sell the site/product booked to other customers. Where the site/product booked is sold to other customers a refund cheque will be issued in the amount paid less the $40 cancellation fee. Where the site/product booked is not sold to other customers, or only partially sold (i.e. not all nights booked have been resold), the value of the unsold portion of the booking will be deducted, together with the $40 cancellation fee, from the amount paid. In the event that the amount paid is less than the value of the unsold portion of the booking plus the $40 cancellation fee then no refund will be made. Download Refund Procedure